An integrated analysis using Dematel approach for exploring the impact of smart logistics on SCM in telecom industries
Reetik Kaushik, Gangesh Chawla, Suraj Singh, Ranganath M Singari
Supply Chain includes all stages involved directly or indirectly in fulfilling customer request. It includes forming a link between manufactures, suppliers, warehouses, retailers and customers. The main motive of supply chain management includes integration of demand and supply. To fulfil the objective of an efficient supply chain a company has specialised departments for sourcing, procurement, materials management, operations and customer experience. Smart Logistics includes integration of Technology and logistics to fulfil the objective of an efficient supply chain by increasing the transparency of the involved processes and thus resulting in devising a methodology to decrease turnaround time. This research paper aims at devising new strategies to inculcate the concept of smart logistics at every level of supply chain management with the minimum capital investment supported by practical case studies performed over two companies and showing the practical returns of the concept in a concise manner. The whole chronological order of the research is based on first conduction surveys to identify the challenges faced by Telecom Industry and how it impacts supply chain by breaking into different categories and lastly prioritizing the considered challenges by applying decision-making trial and evaluation laboratory (DEMATEL) method.